How fixed mobile convergence can help your business

When we think of telecommunications, we usually consider two competing models. Most of us have a landline, and virtually all of us nowadays have a mobile phone. It goes without saying that we think of the latter as being a mobile form of technology, while the former is seen as being much more static or fixed in nature. But a relatively new technology is merging these two concepts into one package with spectacular results.

Fixed-mobile convergence (fixed-mobile convergence) is actually not a brand new technology, but it nevertheless has something of a low profile at this point in time. This is despite the fact that the technology has actually been around for nearly a decade now.

Fixed-mobile convergence removes the differences between fixed and mobile networks, enabling new all-encompassing networks to be built, which embody all of the qualities of both. When the Fixed Mobile Convergence Alliance was formed in 2004, the press release, which informed the world media of its formation said the following:

“Fixed Mobile Convergence is a transition point in the telecommunications industry that will finally remove the distinctions between fixed and mobile networks, providing a superior experience to customers by creating seamless services using a combination of fixed broadband and local access wireless technologies to meet their needs in homes, offices, other buildings and on the go.”

Thus, it should at least be clear from this statement what is meant by fixed-mobile convergence. But how can the concept help your business?

In a world that is all about connectivity, often on a global basis, no-one wants to have to suffer from delays with responding to voice calls. Yet this can often be the case with conventional phone and telecommunications systems, despite the fact that surveys have suggested that nearly 40% of businesses have cancelled a contract at some point in their lifespan due to not receiving the level of service which they considered to be essential.

Mobile systems were considered to be something of a solution to delay issues, but they have also created their own problems. Concentrating a huge amount of mobile devices has been known to overload the available bandwidth of a network, and ultimately lead to all sorts of logistical issues.

Fixed-mobile convergence instead offers a seamless connectivity between fixed and wireless telecommunications networks, effectively offering businesses the best of both worlds. With fixed-mobile convergence it is possible to easily and painlessly transfer and switch between desk, fixed and mobile devices. Whereas previously it may have been a necessity for many enterprises to have three separate telecommunications contracts in place, often from different providers, fixed-mobile convergence enables the option of one singular contract from a solitary supplier; thus offering economic savings as well as increased efficiency.

Furthermore, by merging wired and wireless networks within one system, fixed-mobile convergence can deliver fixed phone functionality to mobile users, ensuring that throughout your business the sort of high end telecommunications features that are associated with landlines can be accessed on the go at all times.

The primary benefits of fixed-mobile convergence can be summarised as the delivery of highly personalised services, enabling data to be accessed through any device. A continuous and flexible service that is always available. And simplicity of use, which comes from the ubiquity of the service.

While fixed-mobile convergence is yet to become a ‘buzzword’ service in the same way that some other emerging technologies have, it nevertheless offers any enterprise a quality of telecommunications that most businesses would hugely welcome. In a world in which telecommunications is often one of the absolute key factors in a business’ profitability, it thus makes sense to pay heed to this new technology and consider what it could do for your organisation.

For more information on how FMC could help your business, please contact us, and one of our specialist consultants will be happy to talk it through with you further.

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